“Before they call I will answer;
while they are still speaking I will hear.”
Isaiah 65:24 (NIV)
I well recall an incident some years ago when I came upon an accident on a major highway in Toronto. I called 911, the emergency call number on our telephones, and someone answered fairly quickly. I explained the location on the highway, and the apparent injuries to the people involved in the collision.
The operator I spoke to told me to hold the line while they transferred me to the correct department for highway accidents. I was surprised that the emergency number would actually put me on hold. They were supposed to dispatch help quickly to the scene, especially as I had reported there were personal injuries involved.
After what seemed an eternity (probably only a couple of minutes), another person came on the line. I quickly told them the details of the accident and once again I was put on hold in order to be transferred to someone else to deal with the matter.